For questions related to the boat launch pass orders, please call 216-954-3416. 

For questions related to pool pass orders, please call 440-331-8111.

For questions related to Zoo memberships/shelter reservations, please call 216-635-3200.

For questions related to Hinckley Lake Boathouse rentals, please call 330-278-2160.

Visit the Cleveland Zoological Society to purchase Zoo memberships.

Gift Cards can be used at all Cleveland Metroparks locations for the following purposes:

• Cleveland Metroparks Zoo admissions, rides, attractions, and facility rentals;
• Golf courses for facility rentals, green fees, cart rentals, merchandise, concessions and dining provided by Cleveland Metroparks;
• Ledge Pool for admissions, season passes and facility rentals;
• Chalet Recreation Area;
• Fee-based programs;
• Restaurants and concessions including but not limited to Merwin's Wharf, East 55th Restaurant, Emerald Necklace Marina Restaurant, Edgewater Beach House, The Noshery (Huntington Reservation), The Chalet, Wallace Lake Concession, and Edgewater Pier Concession; 
• Marinas, including East 55th Marina, Emerald Necklace Marina, and Wildwood Marina;
• Reservable picnic area rentals; and
• Nature Shops located in North Chagrin, Rocky River, Hinckley Lake Boathouse, Edgewater (seasonally), and select pop-up stores.

Gift cards cannot be used for purchases made from third-parties, such as Cleveland Zoological Society memberships; food, beverage, or souvenir concessionaires at Cleveland Metroparks Zoo; and concessions at Manakiki Golf Course.

Gift Cards cannot be used to purchase Gift Cards or be redeemed for cash.

Gift Cards expire 5 years after the date of purchase/activation OR 5 years after the date of last use.

Please visit clevelandmetroparks.com/gift-card-terms for current information regarding how Gift Cards may be used.

Currently we are unable to accept gift cards during checkout via the online store. We apologize for any inconvenience. Please contact us directly and we can take your order over the phone/email when paying with a gift card.

Call us at 216-341-7922, or email us at natureshops@clevelandmetroparks.com.

For questions about an online merchandise or gift card order, call us at 216-341-7922, or email us at natureshops@clevelandmetroparks.com. Be sure to include your order number along with order details.

If regarding pool/boat passes, shelter reservations or Zoo membership please see Q&A above for contact information.

We generally process your order within 2-3 business days of order placement (Mon-Fri
9am – 5pm).  Once processed, your order will ship.  Estimated shipping transit time is not
guaranteed.

**Please note: During times of high volume (holidays or events), our processing and shipping times may be longer.  Postal facilities have faced many challenges this year and continue to see delays. Deliveries may be delayed due to carrier issues, weather conditions, or delays in the sorting and scanning of mail.  We appreciate your patience, and please contact us with any questions.

If you'd like to exchange or return your purchase, we'd be happy to help you out. You may return unworn, unwashed items within 30 days of purchase for a full refund of the price of the product. All returns must be accompanied by the original receipt, in good condition & product tags still intact.  We will process the return based on the original form of payment, no exceptions.

Items that are not eligible for returns include: sale or clearance items, any type of food or beverages, rentals, bait & fishing equipment, passes and gift cards. Additional exceptions may apply.

You may exchange/return items bought through our online store at one of our Nature Shops. Please bring your packing slip, original form of payment/credit card & receipt.

Don't have access to one of our local shops - that's ok! You can exchange/return items you purchased online by filling out our Return & Exchange Form, and sending items back to our warehouse. Note, shipping fees will apply.

Credits may take anywhere from 7-10 business days to hit your account.  If after 10-business days you have not seen the credit to your statement, please contact the store that processed your return/credit.

Call us at 216-341-7922, or email us at natureshops@clevelandmetroparks.com. Include details about the order and we’ll be able to assist!

For inquiries regarding Gift Card balances, please call 1-866-794-4839.

Cleveland Metroparks merchandise can be a unique and memorable opportunity to include in welcome packages or gifts for the hospitality industry, visitor centers, colleges/universities & more! For wholesale opportunities contact us today at ang@clevelandmetroparks.com.

We love supporting local Ohio artists.  For your product to be considered, please fill out our Vendor Application Form and submit a copy to ang@clevelandmetroparks.com. We’ll be in touch if we think your product is a good fit!

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